Privacy Policy

1 Scope of This Policy

This Privacy Policy applies to all personal information collected through:

• Our website
• Online store and checkout services
• Customer service communications
• Marketing communications
• Social media interactions
• Third-party integrations connected to our website

This Privacy Policy applies to visitors and customers located in the United States and internationally.

2 Personal Information We Collect

We may collect personal information that identifies, relates to, describes, or could reasonably be linked to an individual.

3 Sources of Personal Information

4 Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve the browsing experience and enhance functionality. Cookies allow us to:

• Remember user preferences
• Analyze website traffic
• Improve site performance
• Personalize advertising

Most web browsers allow users to disable cookies through browser settings. Disabling cookies may affect the functionality of certain portions of the Website.

5 Analytics Services

We may use third-party analytics providers including Google Analytics, Meta Pixel, and advertising analytics platforms. These services help us understand how visitors interact with our website and may collect information such as device information, browsing behavior, and referral sources. Analytics tools may use cookies and similar technologies.

6 How We Use Your Information

We may use personal information to:

• Process transactions and orders
• Deliver products and services
• Communicate with customers
• Respond to customer inquiries
• Personalize shopping experiences
• Improve website functionality
• Conduct marketing campaigns
• Detect and prevent fraud or illegal activity
• Comply with legal obligations

We may also use information to enforce our policies and protect the security and integrity of our systems.

7 Marketing Communications

If you subscribe to marketing communications, we may send you promotional offers, newsletters, product announcements, and company updates.

8 SMS Messaging Terms

If you opt in to receive SMS communications from Cavalieri Flooring, you may receive text messages regarding order updates, delivery notifications, appointment reminders, and promotional offers.

9 Sharing of Personal Information

We may share personal information with third parties when necessary to operate our business.

10 Fraud Prevention and Security Monitoring

We may use personal information to detect, investigate, prevent, or take action regarding suspected fraud, illegal activities, or violations of our policies.

We may also use information to protect the security and integrity of our systems and services.

11 Data Security

We implement technical and organizational safeguards designed to protect personal information against unauthorized access, misuse, or disclosure. Examples include:

• Encrypted data transmission
• Secure payment processing
• Restricted access controls

While we implement commercially reasonable security measures, no method of transmission over the Internet or electronic storage is guaranteed to be completely secure.

12 Data Retention

We retain personal information only for as long as necessary to complete transactions, provide services, maintain business records, comply with legal obligations, and resolve disputes.

13 Children's Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that such information has been collected, we will take steps to delete it.

14 Your Privacy Rights

Depending on your location, you may have the right to:

• Access personal information we hold about you
• Request correction of inaccurate data
• Request deletion of personal information
• Restrict certain uses of your data
• Request a copy of your personal data

Requests may be submitted using the contact information provided below.

15 California Privacy Rights (CCPA)

California residents have rights under the California Consumer Privacy Act (CCPA) including:

• The right to know what personal information is collected
• The right to request deletion of personal information
• The right to opt out of the sale of personal information
• The right to non-discrimination when exercising privacy rights

16 Nevada Privacy Rights

Nevada residents may request to opt out of the sale of certain personal information under Nevada law. Requests may be submitted using the contact information provided below.

17 Third-Party Websites

Our website may contain links to third-party websites that are not operated by Cavalieri Flooring. We are not responsible for the privacy practices or content of such third-party websites.

Users are encouraged to review the privacy policies of any third-party sites they visit.

18 International Data Transfers

Our services are operated in the United States. If you access our website from outside the United States, you acknowledge that your information may be transferred to, stored, and processed in the United States.

19 Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any updates will be posted on this page with a revised "Last Updated" date. Continued use of our website after changes are posted constitutes acceptance of the revised policy.